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HP/FedEx Kiosk
The Challenge:
Reliable functionality of touchscreen and ThinClient in loading dock environment with ambient temperatures reaching up to 110⁰F
Waterproof touchscreen technology required
Easy and reliable access to required interconnects such as data, power, and barcode scanners
Able to use existing industrial PC mounting systems that were already installed
Ease of touchscreen and ThinClient maintenance
The Story:
In the year 2013, FedEx Freight had to replace approximately 10,000 Operator Interface computers in over 350 North American distribution centers. HP Inc., FedEx’s strategic computer and computer peripheral supplier/partner, determined that FedEx could achieve the same functionality of the computer (running Windows) by using ThinClient technology. ThinClients had a lower per unit cost and considerably lower maintenance costs due to not having to maintain and support OS and Disc requirements at the depots. Depots, which typically do not have IS support, could operate the ThinClient in the cloud, taking advantage of its ability to be maintained and supported remotely.
The Solution:
A powder coated aluminum kiosk enclosure that incorporates a 12.5” fully sealed touchscreen display with room for the ThinClient and a NEMA 4/12 rated environmental seal
Power supplies for both the ThinClient and the display are outside and separate to drastically reduce the heat rise and ambient temperature inside the enclosure
Ruggedized sealed touchscreen display
Sealed cable glands for all interconnects
Mounting pattern specifically designed for pre-existing installation brackets
ThinClient and touchscreen mounts designed for simple removal/replacement facilitating field maintenance and repair when required
The Results:
HP vigorously tested Modular’s design in their environmental testing facilities and proved the enclosure was up to the task. In 2013 they began deployment of the new ThinClient kiosks protected by Modular enclosures in FedEx’s North American depots. These units worked reliably at about 1/3 the cost of the previously installed PC units for a decade. In 2023, pleased with the longevity and cost effectiveness of the first wave of kiosks, HP once again partnered with Modular to update all of their FedEx Freight kiosks to accommodate the current ThinClient design while still using the existing mounting system.
